FAQ
Q: What happens when I call RebuildEx for help?
A: Upon calling us toll free at 1-866-690-8701, you will receive an immediate response and a no cost, no obligation consultation. We dispatch a highly experienced Project Manager who will advise you on what needs to be done to professionally protect your property… as well as explain in detail how the disaster recovery and rebuilding process works given your specific situation.
Q: Why should I choose RebuildEx?
A: RebuildEx has developed an outstanding reputation as the region’s premier restoration contractor not only among ultra satisfied customers, but also with major insurance companies, independent claims adjusters and related professionals. They recommend us because we provide exemplary quality restoration work on time and within budget. With over 100 years of combined industry experience, we are the disaster Rebuild Experts. No matter the size or scope of the project, no matter what the circumstance, we are your trustworthy source for complete disaster recovery services.
Q: If I decide on RebuildEx, will I still need to get involved with various tradesmen?
A: RebuildEx’s highly praised “start to finish” Project Management System encompasses every aspect of your restoration project. As testimonials repeatedly confirm, RebuildEx customers are not only amazed by our craftsmen’s superb workmanship and efficiency, but equally important feel totally safe and comfortable with them in their homes… and consider them “family.”
Q: My property suffered damages from fire, water, smoke, vandalism, wind, storm or other disasters. What should I do?
A: The first thing you should do is report the incident to your insurance company as soon as possible. If the damages occurred or are discovered during non-business hours, your insurance company may have response services available 24/7/365 to accept claim calls and discuss the process with you. If you do not know the claims number for your insurance company, contact your local insurance agent to report the claim and initiate the claims process.
Q: How do I minimize damages and prevent further damages from occurring?
A: Contact a qualified restoration general contractor such as RebuildEx who specializes in insurance restoration projects. Most insurance companies have contact information to reach established restoration firms recognized by the insurance restoration industry who are available 24/7/365.
NOTE: You should be very cautious of “fly-by-night” contractors that appear professional and arrive on the scene following catastrophes WITHOUT first being contacted by you or your insurance company. (ambulance chaser type firms)
Q: What types of damage are covered under my insurance policy?
A: Following a disaster, you need to contact your insurance company representative immediately for a consultation regarding the specific protection provided in your policy. Restoration general contractors such as RebuildEx are professionals experienced in rebuilding damaged properties to pre-damage condition. We are NOT involved in insurance coverage issues.
Q: How much will the repairs cost me out-of-pocket?
A: This varies according to the insurance coverage you have on the property. Also, you may want to “upgrade” former materials or reallocate monies for other amenities that better suit your current needs. Such reconstruction options will be discussed between you and your RebuildEx Project Manager.
Q: I have more questions. Where do I call for additional information?
A: Contact RebuildEx toll free at 1-866-690-8701 and we will be glad to discuss every question you may have about our restoration and rebuilding processes. Again, there is no cost or obligation whatsoever.
